Account Deletion Policy

1. What Happens When You Request Account Deletion

When you submit a request to delete your OOR Cabs account — whether through the app, website, or by contacting our support team — we begin a formal account closure process. Submitting a deletion request does not immediately erase your account or data. Instead, your request is logged and passed on for review before any action is taken.

While your request is pending, your account may be temporarily restricted or deactivated to prevent further use of the Services, but no data is permanently deleted until the review described below is complete.

2. Review Queue — Deletion Is Not Immediate

Every account deletion request is placed into a review queue and is handled by our support/compliance team. We do this to check for outstanding trips, unresolved payments, disputes, or complaints, and to confirm that the request was genuinely made by the account holder.

As a result, deletion is not instantaneous. Your request will remain in a pending state until it has been reviewed and approved internally. You will be notified once a final decision has been made.

3. Data We Delete vs. Data We Retain

Once a deletion request is approved, we generally handle data as follows:

1. Data deleted: [e.g. profile information such as name, email, phone number, profile photo, saved addresses, in-app messages, and other personal identifiers not required to be retained by law].
2. Data retained: [e.g. transaction records, invoices, trip history, payment records, and other data required for tax, accounting, legal, or regulatory purposes, retained for a minimum of ___ years as required under applicable law].
3. Retained for safety/fraud prevention: [e.g. records relating to unresolved disputes, outstanding dues, safety incidents, or fraud investigations may be retained until such matters are resolved].
4. Anonymized/aggregated data: [e.g. after the retention period, remaining data may be anonymized and aggregated for analytics and will no longer identify you personally].

For more details on how your information is used and protected in general, please refer to our Privacy Policy.

4. How Long the Process May Take

Account deletion requests are typically reviewed and processed within [e.g. 7–30 business days] of submission. In some cases — such as when there are outstanding payments, active disputes, or ongoing investigations — the process may take longer until those matters are resolved.

We will keep you informed of the status of your request and any expected delays wherever possible.

5. Contact and Reversal Before Final Confirmation

While your deletion request is under review, our team may contact you to verify the request, confirm your identity, or clarify any outstanding issues on your account (such as pending payments or unresolved complaints).

Until the deletion is finally confirmed, an authorized OOR Cabs administrator may reverse or cancel the request — for example, if it was submitted in error, if it is found to be fraudulent, or if there is a legal or safety reason to keep the account active. Once the deletion has been finally confirmed, it cannot be undone and your account cannot be recovered.

6. Contact and Support

If you have questions about this Account Deletion Policy, wish to check the status of a pending request, or want to withdraw your deletion request, please reach out to us: